As a Remote Customer Support Specialist, you’ll be supporting clients via emails & phone and performing routine follow-ups to ensure completion of work and minimize aging of tasks. For this role, we’re looking for a candidate who speaks fluent English and has proven customer service skills.
Roles & Responsibilities
Provide support via phone and Email
Ability to work with sensitive and confidential information
Ability to work on multiple platforms.
Researching/resolving inquiries from clients
Identification of individuals in the database
Establish and maintain good relationships with clients
Bring forth suggestions for improvement and support the Team Manager to implement changes and encourage company growth
Performs miscellaneous duties as assigned to support the daily business activities of the department and the company.
Maintain 24 hr. response time to client emails/ requests/ questions
Ability to meet established quotas and workload requirements
Work in a team environment
Work closely with department manager and supervisor to ensure daily workloads are processed in a timely manner
Fluency in English is the primary qualifier for this role
2+ years of experience in a professional support function
Considerable experience using Microsoft Office Suite and Outlook + ability to learn/utilize other software packages relevant to supporting the team’s core requirement
Strong sense of urgency, integrity, and ability to multitask in a team-centered environment
Ability to perform duties with minimal supervision and exercise independent judgment and discretion as required
Excellent time management & organizational skills with the ability to meet tight deadlines
This is a Full-Time Position
Mon – Fri (9:00 am – 5:00 pm Eastern Time Zone US/Canada)
Working a rotational weekend shift every 3 weeks.
What We Offer
100% Remote Work- Work From Anywhere
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
A fair and diverse company culture
If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. So, if you have a passion to learn & you’re excited about Customer Support, Fill up the application form on the right & Submit Your CV Today!