Customer Service Representative In English
OPEN JOB POSITION Full Time * Monday to Friday * 14:00 to 22:00
Sonnecto is a technology & customer experience company based in Prishtina, specialized in outsourcing solutions for the english speaking markets. Our mission is to create solutions and growth by connecting technology and teams from Kosova with clients in the US!
www.sonnecto.com – The Greater Growth
Expectations / Duties
Talks to customers over the email, phone, online chat or social media to resolve their questions or concerns
Uploading & arranging files
Conversational, patient and confident, with a positive attitude
Maintain and update customer information as necessary
Track customer related information for reporting purposes
Adapt, learn and grow in a fast-paced exciting startup environment
Skills / Requirements
English language medium proficiency (important)
Familiar with e-mail, internet browsing, concepts, basic research
Ability to use phone and computer systems
Motivation to work in teams with US clients
High School Diploma; college degree preferred
Customer service experience a plus
Working with Sonnecto
Inspiring, friendly and fun environments
Full contract and pension benefits
Location: Prishtina – City Center, by “Nëna Tereza” boulevard
Training program to improve language and work skills
Opportunity to grow within the company and many other benefits
➔ Additional training will be provided for the position by the US client.
➔ Only short-listed candidates will be notified.
If you want to join this great opportunity, send your resume today to [email protected], no later than 23nd of January, 2019.Feel free to write to us if you have any questions before you apply.