INTERNAL ROLE TITLE: Systems Engineer
REPORTS TO: Technical Manager & Service Desk Operations & Delivery Manager
FUNCTION: Technical Department
DEPARTMENT: Technical Department
The System Engineer must be able to solve complex Hardware and OS incident or issues raised by the customer in a timely manner based on the SLA agreed. He must be also able to contribute as implementation engineer during the delivery of a project related to HW and OS solution. Keep himself up to date to the latest evolution of the respective technical subjects and engage in a non-stop learning process that guarantees the high quality of services and we deliver to our customers.
1.Resolve / close incident tickets by executing remote and on-site diagnostics, and /or by consulting Vendor’s knowledge base and Service Ticket responses if Vendor is also involved
2.Deliver workloads according to defined SLA targets and escalate timely when there is risk of not meeting SLA or an issue increasing in severity.
3.Perform hardware troubleshooting on Intelx86 Servers, Itanium / Integrity, SPARC Servers, Multi-Vendor Storage and Backup
4.Performing system administration duties on Windows Operating System on both Server& Desktop
5.Performing OS installations and configuration on new servers, Storage and Backup Devices
6.Collaborate with the team during the design and the infrastructure for new systems, particularly the Windows Server OS, NLB Feature, and Cluster Technologies.
7.Perform Basic configuration of Data Network Devices such Routers, Switches and Firewalls
8.This is a 24/7 operation and rotating on-call support is a requirement.
9.Perform advanced hardware and OS troubleshooting on Unix (Solaris) Servers and associated Storage and Backup Devices to this Unix OS
10.Performing advanced system administration duties on Linux / Solaris systems
Hardware Failure Tickets Closed timely in SLA agreed with Customer
Root Cause Analysis Report
Ticket Resolution Report
Implemented and Configured System Command Log Executed
Systems Design (If Project requires)
Competency / Performance DriverGood verbal and written communication skills, demonstrating the ability to work with colleagues customers inside or outside of the company
Working in Parallel Tickets or Projects Capability
Ability Work Under Pressure
Abilities in Problem Solving way of thinking
Team work spirit
Never give up spirit in solving problems
Continuous Learning Culture
Put Customer First (understand the importance of customer)
Technical / Professional Expertise
At least 5 or more years related experience; or equivalent combination of training and experience on Multi-Vendor hardware platforms, and integrated information and communications systems.
Demonstrated experience with a strong knowledge of Unix-related hardware/software.
Demonstrated experience with a strong knowledge of MS Windows-related hardware/software.
Experience with Tape Libraries and SAN/NAS storage solution technology; HP Tape Library is preferred.
Experience in Server & Desktop virtualization solutions including MS HyperV, Citrix Xen Server or Citrix Xen APP / DESKTOPand VMWare is preferred
Basic knowledge of TCP/IP protocols and OSI model and how they apply to production systems and networks.
Basic knowledge of Routers, Switches and Firewall functions and operations
Relevant CERTIFICATIONS in CITRIX or VMWARE Virtualisation Products will be appreciated
Relevant CERTIFICATIONS in LINUX, HP UX, SOLARIS or on any other Unix Platform are required
BS Degree in Computer Science, Information Science, Engineering, or other relevant degree
Very good knowledge of English language in verbal and written form.
Ability to travel within Albania or Abroad neighboring countries
If you are interested in this position, please:
Submit your CV in English language via E-mail according to the below address:
E-mail: [email protected]
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